Yes, but no later than 3 days before the event. You may return your e-ticket in the following cases:
- Event cancellation;
- The original event was replaced with a different one;
- The event was postponed or rescheduled.
If you would like to return your ticket or have further questions regarding our return policy, please contact our manager at +7(911) 821-57-70 or via email at [email protected]
It is possible, but only if there are spaces available for the date you would like your ticket exchanged. Please contact our manager regarding the exchange at +7 (911) 821-57-70 or via email at [email protected]
You most definitely should! We have special deals available for our corporate clients. Please get in touch for more details and booking options at [email protected]
We start on the 1 st line of the 2 nd floor* of the GUM shopping mall. The nearest entrance is located on Ilyinka street.
* Please bear in mind that we don’t do ground floors in Russia.
Our route ends near Taganskaya metro station. In order to preserve the plotline we do not disclose the precise location.
Every tour is 110 minutes long.
When considering booking a ticket, please take into account that the event is a 110-minute tour with a reasonably fast walking pace, which involves going up and down the stairs. If you have a small baby in a shoulder cloth, please be prepared to carry him/her/them for the above stated time. Unfortunately, the route is not suitable for strollers and wheelchair users. If you are an elderly person or a pregnant woman, it is up to you to assess your health and fitnessabilities. In our opinion, there are no counterindications, however if in doubt, always ask your General Practitioner.
The tickets can be purchased only for the displayed timeslots on the grounds of availability. If you cannot find a date/time you are looking for, it is probably sold out. The good news is – there are always more available events to choose from!
Invisible Moscow tours are available in Russian, English, French, and German. When choosing a tour, please check the date and time section to find out the event language. Please note that you cannot pick a language when you arrive to the starting location.
During the event we generally walk with a varying pace.
Don’t worry, there is absolutely no spooky content in our tours.
You can purchase a ticket no later than 45 minutes before the event’s scheduled start time from our GUM desk administrator (for the location details please refer to question 4).
We generally do not cancel events due to weather conditions. Invisible Moscow can be held in rain, in which case we supply each of our participants with a branded silver raincoat. If there is a meteorological emergency, we will notify the participants and reschedule the tour.
No, you can use your mobile device.